Privacy policy

Effective date: 26 August 2026

Periwinkle Crochet respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit www.periwinklecrochet.com.au, purchase a product, download a crochet pattern, subscribe to our emails or otherwise contact us.

In this policy, “Periwinkle Crochet”, “we”, “us” and “our” refer to Periwinkle Crochet, trading as Periwinkle Crochet.

Personal Information We Collect

Depending on how you interact with our website, we may collect:

  • Your name

  • Your email address

  • Your billing and delivery addresses

  • Your telephone number, if provided

  • Your order and purchase history

  • Information you provide when contacting us

  • Your marketing preferences

  • Your device, browser and internet connection information

  • Your IP address and approximate location

  • Information about how you use and navigate our website

  • Cookie and similar tracking information

When you make a purchase, your payment information is collected and processed securely by Shopify and the applicable payment provider. Periwinkle Crochet does not ordinarily receive or store your complete credit or debit card details.

How We Collect Information

We may collect personal information when you:

  • Visit or browse our website

  • Create a customer account

  • Place an order

  • Purchase or download a crochet pattern

  • Subscribe to our mailing list

  • Contact us or request customer support

  • Participate in a promotion, survey or giveaway

  • Leave a product review

  • Interact with our advertising or social-media content

Some technical information is collected automatically through cookies and similar technologies.

We may also receive information from service providers that help us operate our store, process payments, deliver digital products, analyse website activity or provide advertising and marketing services.

How We Use Personal Information

We may use your personal information to:

  • Process and fulfil your orders

  • Provide access to purchased digital patterns

  • Arrange delivery of physical products, where applicable

  • Process payments, returns and refunds

  • Provide customer service and respond to enquiries

  • Maintain customer accounts and order records

  • Send transactional messages about orders or downloads

  • Send marketing emails when you have consented or where otherwise permitted by law

  • Personalise and improve our website and products

  • Measure website performance and understand how customers use our store

  • Prevent fraud, misuse and security incidents

  • Meet our taxation, accounting and legal obligations

  • Establish, exercise or defend legal claims

  • Enforce our store policies and protect our intellectual property

We only use personal information for purposes reasonably connected with running Periwinkle Crochet, or as otherwise permitted or required by law.

Shopify

Our online store is hosted by Shopify. Shopify processes personal information to provide services including website hosting, checkout, order processing, fraud prevention and customer support.

Your information may be stored or processed by Shopify and its service providers in countries outside Australia. Shopify’s handling of personal information is governed by its own privacy policies and contractual obligations.

You can learn more by reading the Shopify Privacy Policy at:
https://www.shopify.com/legal/privacy

Email Marketing

If you subscribe to receive news, pattern releases, special offers or other marketing communications, your name, email address and relevant engagement information may be processed through Kit, formerly ConvertKit, or another email service provider used by Periwinkle Crochet.

You can unsubscribe at any time by selecting the unsubscribe link in an email. You may still receive non-marketing communications relating to your orders, downloads or customer-service enquiries.

Cookies and Analytics

Our website uses cookies and similar technologies to operate the store, remember preferences, maintain security, understand website activity and, where enabled, support advertising.

These technologies may collect information such as your IP address, device type, browser, pages viewed, links selected and the date and time of your visit.

We may use services provided by Shopify and Google Analytics, Meta Pixel, Pinterest Tag or other advertising providers.

Where required, you can accept, reject or manage non-essential cookies through the privacy or cookie controls displayed on our website. You can also adjust cookie settings in your browser, although blocking essential cookies may affect how the website functions.

How We Disclose Personal Information

We may disclose relevant personal information to trusted providers that help us operate our business, including:

  • Shopify and related ecommerce providers

  • Payment processors

  • Digital-download delivery services

  • Website hosting and technical-support providers

  • Email and marketing platforms

  • Analytics and advertising providers

  • Delivery companies and postal services

  • Accountants, insurers and professional advisers

  • Government agencies, regulators or law-enforcement authorities where required by law

These providers are given access only to information reasonably necessary to perform their services.

We may also disclose information in connection with a business sale, transfer or reorganisation, subject to applicable privacy requirements.

We do not sell customer mailing lists or personal information for money.

Overseas Processing

Some of our service providers operate or store information outside Australia. As a result, personal information may be processed in countries including the United States and other locations where Shopify or our service providers maintain facilities.

Privacy protections in these countries may differ from those in Australia. Where applicable, we take reasonable steps to use reputable providers and require personal information to be handled appropriately.

Retaining Personal Information

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purposes described in this policy

  • Provide access to orders and digital purchases

  • Maintain appropriate business and transaction records

  • Meet taxation, accounting and legal requirements

  • Resolve disputes and enforce agreements

When personal information is no longer reasonably required, we will take reasonable steps to delete it, destroy it or remove identifying details, subject to technical and legal limitations.

Protecting Personal Information

We take reasonable administrative, technical and organisational measures to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure.

However, no internet transmission or storage system is completely secure. You are responsible for keeping any customer-account password confidential and should contact us if you believe your account or information has been compromised.

Your Privacy Choices

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to or correction of your information

  • Withdraw consent where processing is based on consent

  • Object to or restrict certain uses of your information

  • Request deletion of eligible information

  • Opt out of marketing communications

  • Manage certain cookie or advertising preferences

  • Make a complaint to a privacy regulator

These rights may be subject to legal exceptions and verification requirements.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Children’s Privacy

Our website and products are intended for a general audience and are not directed specifically at children. We do not knowingly collect personal information directly from children without appropriate consent.

If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can review and, where appropriate, delete it.

Third-Party Websites

Our website may contain links to third-party websites or services. Periwinkle Crochet is not responsible for the privacy practices, content or security of those third parties. We recommend reading their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact Us

For questions, requests or complaints concerning privacy, please contact:

Periwinkle Crochet
andrea@periwinklecrochet.com.au